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Office manager

Flexible behavior

General behavior

  • Has a goal in mind 

  • Can distinguish the content of the process 

  • Questions their own approach 

Operational

behavior

  • Sticks to set goals but changes approach, perspective, or behavioral style to achieve them 

  • Recognizes barriers that obstruct achieving the goal 

  • Identifies when a chosen approach or method has no effect 

  • Can alternate between using logical arguments and assessing the cause of resistance 

  • Does not stick to a single approach or the same arguments to achieve goals