Empathy

Realizes what the influence on others is from one's own organizational position and how others react to this (superior-subordinate) 

Recognizes tensions among team members or within groups and makes these discussable 

Recognizes when someone is put in an awkward position and takes action to remove this embarrassment 

Quickly understands the interpersonal dynamics among group members and discusses these when ineffective 

Presents critical issues and sensitive matters in such a way that the feelings of others are taken into account 

Is open to a diversity of norms, values, cultures, and codes of conduct and acts accordingly