Client service

Decision making

General behavior

  • Distinguishes facts from opinions 

  • Uses adequate criteria in deliberation and judgment 

  • Weighs alternatives against each other 

  • Distinguishes facts from opinions 

  • Uses adequate criteria in deliberation and judgment 

  • Weighs alternatives against each other 

Strategic

behavior

  • Bases a judgment on global figures and facts, which are based on the performance of the organization as a whole 

  • Considers the consequences of judgments and conclusions for the organization and its employees in their entirety 

  • Bases strategic choices on a solid risk analysis, even when there are assumptions and uncertainties 

  • Takes into account multiple scenarios regarding the continuity of the organization 

  • Is able to assess new information at its value and potentially nuance and adjust judgments and conclusions based on this 

  • Bases a judgment on global figures and facts, which are based on the performance of the organization as a whole 

  • Considers the consequences of judgments and conclusions for the organization and its employees in their entirety 

  • Bases strategic choices on a solid risk analysis, even when there are assumptions and uncertainties 

  • Takes into account multiple scenarios regarding the continuity of the organization 

  • Is able to assess new information at its value and potentially nuance and adjust judgments and conclusions based on this