Client service

Progress check

General behavior

  • Works methodically (manages own time well) 

  • Regularly asks about the progress of ongoing matters 

  • Possesses discipline 

  • Works methodically (manages own time well) 

  • Regularly asks about the progress of ongoing matters 

  • Possesses discipline 

Strategic

behavior

  • Phases change processes and indicates the right moments to assess progress 

  • Monitors the actual progress at a high level without overlooking relevant details 

  • Channels the flow of information about the progress of the processes from various sources (ensures that the right management information is provided) 

  • Schedules individual progress conversations with others in key positions who can make decisions that affect the progress of change processes 

  • Is alert to signals from the organization regarding the progress of work without having to go through others, and raises these with the involved parties 

  • Phases change processes and indicates the right moments to assess progress 

  • Monitors the actual progress at a high level without overlooking relevant details 

  • Channels the flow of information about the progress of the processes from various sources (ensures that the right management information is provided) 

  • Schedules individual progress conversations with others in key positions who can make decisions that affect the progress of change processes 

  • Is alert to signals from the organization regarding the progress of work without having to go through others, and raises these with the involved parties