Conflict management

Algemeen gedrag 

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

Strategic

gedrag 

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict