Operations

Organizational sensitivity

General behavior

  • Has knowledge of how organizations function 

  • Is aware of what is happening in the work environment 

  • Looks beyond the walls of one’s own team or department 

  • Has knowledge of how organizations function 

  • Is aware of what is happening in the work environment 

  • Looks beyond the walls of one’s own team or department 

Strategic

behavior

  • Recognizes the impact of change processes on the entire organization, the people, the work processes, and the relationships with clients and customers 

  • Quickly recognizes the different cultures of external client organizations and adapts the policy accordingly 

  • Lobbying with influential individuals to bring attention to one’s own organization 

  • Has insight into the power dynamics within the organization 

  • Effectively manages ambiguity and unclear (power) relationships

  • Recognizes the impact of change processes on the entire organization, the people, the work processes, and the relationships with clients and customers 

  • Quickly recognizes the different cultures of external client organizations and adapts the policy accordingly 

  • Lobbying with influential individuals to bring attention to one’s own organization 

  • Has insight into the power dynamics within the organization 

  • Effectively manages ambiguity and unclear (power) relationships