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Quality manager

Empathy

General behavior

  • Has a social antenna 

  • Takes notice of others and their behavior (in word and deed) 

  • Has self-awareness 

  • Has a social antenna 

  • Takes notice of others and their behavior (in word and deed) 

  • Has self-awareness 

Tactical

behavior

  • Makes it easy for others to discuss delicate issues and feelings 

  • Brings up suspected discontent and unspoken feelings by naming them 

  • Anticipates possible reactions to their own behavior, actions, and remarks 

  • Recognizes when a remark is taken badly or misinterpreted 

  • Understands when something is painful for the other person and shows this by either saying something about it or precisely not mentioning it 

  • Makes it easy for others to discuss delicate issues and feelings 

  • Brings up suspected discontent and unspoken feelings by naming them 

  • Anticipates possible reactions to their own behavior, actions, and remarks 

  • Recognizes when a remark is taken badly or misinterpreted 

  • Understands when something is painful for the other person and shows this by either saying something about it or precisely not mentioning it