Attention to detail
Commercial power
Empathy
Integrity
Customer focus
Quality orientation
Decision making
Planning and organizing
Problem analysis
Collaborate
Written skills
Resilient
Responsibility
Progress check
Quality manager
Empathy
General behavior
Has a social antenna
Takes notice of others and their behavior (in word and deed)
Has self-awareness
Tactical
behavior
Makes it easy for others to discuss delicate issues and feelings
Brings up suspected discontent and unspoken feelings by naming them
Anticipates possible reactions to their own behavior, actions, and remarks
Recognizes when a remark is taken badly or misinterpreted
Understands when something is painful for the other person and shows this by either saying something about it or precisely not mentioning it