Home screen
Attention to detail
Commercial power
Empathy
Integrity
Customer focus
Quality orientation
Decision making
Planning and organizing
Problem analysis
Collaborate
Written skills
Resilient
Responsibility
Progress check
Quality manager

Customer focus

General behavior

  • Respects customers, regardless of the unreasonable nature of their wishes or complaints 

  • Shows willingness to come to a solution 

  • Works towards a win-win situation 

  • Sees opportunities to inform customer groups about its own services 

  • Respects customers, regardless of the unreasonable nature of their wishes or complaints 

  • Shows willingness to come to a solution 

  • Works towards a win-win situation 

  • Sees opportunities to inform customer groups about its own services 

Operational

behavior

  • Thoroughly assesses the wishes and needs of the customer 

  • Informs customers about solutions that meet their wishes 

  • Translates the customer's wishes into the organization's products and services 

  • Ensures that the customer is satisfied and provides additional service if desired 

  • Listens attentively and makes the customer feel heard and important 

  • Thoroughly assesses the wishes and needs of the customer 

  • Informs customers about solutions that meet their wishes 

  • Translates the customer's wishes into the organization's products and services 

  • Ensures that the customer is satisfied and provides additional service if desired 

  • Listens attentively and makes the customer feel heard and important