Attention to detail
Commercial power
Empathy
Integrity
Customer focus
Quality orientation
Decision making
Planning and organizing
Problem analysis
Collaborate
Written skills
Resilient
Responsibility
Progress check
Quality manager
Integrity
General behavior
Conveys information consistently and fairly (the same story for everyone)
Treats everyone equally and respectfully and does not discriminate
Does not abuse power or insider knowledge
Protects confidential information
Fulfills promises made
Operational
behavior
Only provides information to others if they are truly entitled to it
Takes responsibility for their own actions
Is transparent in their own actions
Informs internal and external customers honestly about potential risks and disadvantages