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Conflict management
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Controller en Security officer

Conflict management

General behavior

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

Strategic

behavior

  • Recognizes complex interests and unspoken opinions 

  • Anticipates possible complex conflicts of interest and latent conflicts 

  • Has various strategies available in advance to reduce tensions 

  • Bridges opposing opinions by seeking one or more common denominators 

  • Accurately assesses the power dynamics in a team or group 

  • Recognizes complex interests and unspoken opinions 

  • Anticipates possible complex conflicts of interest and latent conflicts 

  • Has various strategies available in advance to reduce tensions 

  • Bridges opposing opinions by seeking one or more common denominators 

  • Accurately assesses the power dynamics in a team or group