Creative

Conflict management

General behavior

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

Strategic

behavior

  • Asks targeted questions to analyze the depth and scope of the contradictions or the conflict 

  • Informs conflicting parties of the benefit of both to arrive at a solution to the conflict 

  • Encourages the conflicting parties to come up with possible solutions themselves 

  • Demonstrates and experiences the benefits of mutual cooperation 

  • Gathers information from the various disputing parties about the reasons for the conflict 

  • Asks targeted questions to analyze the depth and scope of the contradictions or the conflict 

  • Informs conflicting parties of the benefit of both to arrive at a solution to the conflict 

  • Encourages the conflicting parties to come up with possible solutions themselves 

  • Demonstrates and experiences the benefits of mutual cooperation 

  • Gathers information from the various disputing parties about the reasons for the conflict