Strategy

Conflict management

General behavior

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

  • Recognizes the interests and motivations of conversation partners 

  • Accurately assesses the emotions and depth of the conflicting parties 

  • Accurately assesses the scope of the conflict 

Strategic

behavior

  • Asks targeted questions to analyze the depth and scope of the contradictions or the conflict 

  • Convinces conflicting parties of the benefits of both to come to a resolution of the conflict 

  • Encourages the conflicting parties to come up with possible solutions themselves 

  • Shows and experiences the benefits of mutual cooperation 

  • Gathers information from the various disputing individuals about the reasons for the conflict

  • Asks targeted questions to analyze the depth and scope of the contradictions or the conflict 

  • Convinces conflicting parties of the benefits of both to come to a resolution of the conflict 

  • Encourages the conflicting parties to come up with possible solutions themselves 

  • Shows and experiences the benefits of mutual cooperation 

  • Gathers information from the various disputing individuals about the reasons for the conflict